The Automotive Consumer Action Program (AutoCAP)
What is AutoCAP?
How does AutoCAP work?
AutoCAP is effective when...
AutoCAP cannot be effective when...
What if my car is still under warranty?
We're here to help...
How to contact AutoCAP...
What is AutoCAP?
AutoCAP is a free, easy-to-use public service designed to mediate
disagreements between participating Texas Automobile Dealers Association
members and their customers. AutoCAP handles customer-dealer disputes
concerning vehicle purchases, services and, in some circumstances,
parts.
How does AutoCAP work?
Written customer complaints received by AutoCAP are first directed to
the dealership involved. Once aware of the problem, the dealership works
with AutoCAP and the customer to find an agreeable solution. Usually no
further intervention from AutoCAP is required.
If a mutually acceptable solution cannot be reached, upon customer
request the complaint is submitted to the AutoCAP panel. The panel,
comprising of consumer and dealer representatives, will review the facts
at its next meeting and recommend a course of action. Neither the
customer nor the dealer is bound by the panel's recommendation.
AutoCAP is effective when...
The dispute concerns:
-A vehicle purchased from a participating franchised dealer
The complaint involves:
- used vehicle purchases
- service
- parts (in some cases)
AutoCAP cannot be effective
when...
Legal action has already begun
The customer or dealer has hired an attorney
The problem involves a dealership that is not a member of TADA or a
manufacturer who does not participate in AutoCAP
The repair is covered by the manufacturer's warranty
What if my car is still under
warranty?
If your complaint involves the repair of a new motor vehicle which is
still under the manufacturer's warranty, follow these steps until your
problem is resolved:
Talk to the dealership where your vehicle was purchased.
Contact the manufacturer's regional or national customer relations
office. This information should be in your owner's manual.
Send a description of the warranty, the car involved and the details
of the complaint to the Motor Vehicle Division of the Texas Department
of Transportation. This state agency oversees warranty issues, including
the state's Lemon Law.
Call 800-622-8682 or 512-416-4800, or write to Consumer Affairs
Dept., Motor Vehicle Division, Texas Dept. of Transportation, P.O. Box
2293, Austin, Texas 78768.
We're here to help...
An automobile purchase of any kind is a big investment. The
dealership wants you to feel comfortable with this purchase. If there is
ever a problem with your vehicle or the services performed on it, the
dealership wants you to know you can come to them with the problem.
You will want to know all of your options. That is why the dealership
wants you to be aware of AutoCAP.
How to contact AutoCAP...
If, for any reason, you are not satisfied with the action taken by
the dealership, send a written statement to AutoCAP, P.O. Box 1028,
Austin, Texas 78767-1028, call 512-476-2686, or send
a request now by clicking here.Please include your name, address, the name of
the dealership, a description of the vehicle, the nature of the
complaint and the resolution you are seeking.
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